Refund policy
Withdrawal and complaints
Consumers – right of withdrawal
As a consumer, you generally have a 14-day right of withdrawal when purchasing from our webshop. The period begins on the day you, or a person you designate, receive the goods. If several items ordered together are delivered separately, the period begins upon receipt of the last item. For a subscription with regular deliveries, the period begins upon receipt of the first item.
Before the period expires, you must clearly notify us that you wish to withdraw from the purchase, for example by emailing grskcontact@gmail.com. You may use the model withdrawal form below, but this is not required. Simply failing to collect or accept the parcel is not sufficient.
The right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken after delivery. This includes, for example, olive oil where the bottle or tin seal has been broken. This does not limit your rights regarding defective goods.
Returns
You must return the goods without undue delay and no later than 14 days after notifying us that you wish to withdraw from the purchase.
You pay the return shipping costs and bear the risk for the goods during return transport. Please pack the goods securely and keep proof of dispatch.
Return address:
GR-SK I/S
Lindevej 3
4180 Sorø
Denmark
We do not accept returns sent to parcel shops or cash on delivery.
You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
If you withdraw from the entire purchase, we refund the purchase price and the original delivery cost equivalent to our least expensive standard delivery. Additional costs for a more expensive delivery method are not refunded.
We issue the refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we receive the returned goods or proof that they have been returned, whichever occurs first.
We refund using the same payment method you used for the purchase unless expressly agreed otherwise. We do not charge a refund fee.
Consumers – defective goods
You have a two-year right to complain about defects under the Danish Sale of Goods Act. For food products, defects are assessed taking into account factors including the product's natural shelf life and correct storage. This right is not a guarantee that the product will keep for two years.
Contact us at grskcontact@gmail.com within a reasonable time after discovering a defect. A complaint made within two months of discovering the defect is always considered timely.
Describe the problem and, if possible, include your order number and photographs. For damage in transit, please contact us as soon as possible so we can investigate. This does not limit your statutory rights.
For a valid complaint, we will find a solution under the Danish Sale of Goods Act, such as replacement, a price reduction or a refund. We cover reasonable, necessary return costs for a valid complaint. Please contact us before returning goods so we can agree on the procedure.
Business customers
The statutory 14-day right of withdrawal does not apply to business purchases. Returns are agreed separately. If goods are faulty or defective, please contact us as soon as possible at grskcontact@gmail.com. Complaints are handled under the agreement entered into and the Danish Sale of Goods Act's rules for business purchases.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the purchase.
To:
GR-SK I/S
Lindevej 3, 4180 Sorø, Denmark
grskcontact@gmail.com
I/We hereby give notice that I/we wish to exercise the right of withdrawal in relation to my/our contract of sale for the following goods:
Goods:
Order number (optional):
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if this form is submitted on paper):